Terms and conditions

MSV Menage Sélection Valnet operates the website "www.msv-spirella.fr". The General Conditions of Sale listed below govern the use of the Site and constitute a contract between you and MSV Menage Sélection Valnet.

By using the Site, you acknowledge having read, understood and be bound by these General Conditions of Sale.


1.1 Rights

Any use of the content included in the site, in part or in whole, is strictly prohibited. Any unauthorized use of said content could expose the offender to prosecution.


2.1 Prices

The prices of our products are indicated in Euros, all taxes included. Transport and delivery costs are extra.

MSV reserves the right to modify without notice and at any time the price of the products offered on the site, but undertakes that the products are invoiced on the basis of the prices in force at the time of the recording of the order under reserve of availability on that date and of its actual payment.

MSV may offer its customers ad hoc promotions. Promotions are offered on fixed dates and on limited stocks.

The products remain the property of MSV until full payment of the price.

2.2 Order

MSV reserves the right to cancel any order from a customer with whom there is a dispute over payment for a previous order.

The information given by the buyer when ordering commits the latter: in the event of an error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility in which it could be delivered. the product.

The minimum order is set at 10€. orders less than 10€ will not be honored.

2.3 Payment

You can pay "MSV" by credit card, under secure payment guaranteed by Cyberplus Paiement Banque Courtois or Paypal.

Orders are only shipped after full payment of their value. In the event of non-receipt of payment, the order will be automatically canceled and the customer notified by email.

2.4 Product availability

MSV in no way guarantees the availability of products offered on the Site. If MSV cannot deliver one or the other of the products you have ordered, MSV will notify you, within twenty-four working hours of receipt of the order, by email, that some products ordered are not available. and the approximate date of their return. The products will be delivered to you as soon as they are available.

If the products are definitely unavailable, MSV will reimburse you by check for the amount of the items concerned within 15 days.

MSV will at no time be responsible for any damage you may have suffered as a result of its inability to deliver products to you.

2.5 Delivery of goods

Delivery can be made at your place of work, at reception or through your works council. First make sure that your company accepts to receive a personal order. In any case, if we cannot place your order at the places and dates that you have communicated to us, we will be obliged to invoice you for a second delivery at the rate of 15 € incl.

In the case of a technical product, the customer will take particular care to check the correct functioning of the device delivered, to read the instructions for use provided to him.

For reasons of availability, an order can be delivered in several times to the customer. The customer only pays for one delivery.

The products are transported at the risk and peril of the recipient, regardless of the mode of transport chosen. MSV's liability for damage or missing items can only be called into question if the packages received show no sign of breakage or damage.

Are considered as force majeure releasing the seller from its obligation to deliver: war, riot, fire, strikes, bad weather, accidents and the impossibility of being supplied.

2.6 Complaints, return of goods

It is the customer's responsibility to always check their package on arrival. Any reservation must appear

clearly in writing on the delivery slip, otherwise MSV will decline all responsibility, then must be sent by post to customer service within the time limits set out in article L 133-3 of the Commercial Code. The customer has a period of 8 clear days from delivery to address his protests.

In the event of an exchange or refund request, the customer returns the item in its original packaging, intact, accompanied by all possible accessories, instructions for use and documentation to the following address:

MSV Ménage Sélection Valnet
2 Rue Alfred Sauvy
Phone. 04 68 92 36 30
Fax. 04 68 92 63 62
Email : [email protected]

Web Support : [email protected]

In the event of exercise of the right of withdrawal, MSV is required to reimburse the sums paid by the customer, free of charge, with the exception of return costs. The refund is due within a maximum period of 15 days.

In the absence of compliance with the obligation to confirm the order, the withdrawal period is extended to three months, from the date of receipt of the goods by the customer. If, within this period of three months, the confirmation by e-mail is delivered, the period of 8 days runs from the said confirmation.

Two cases can arise:

- The customer returns the package without having opened it: MSV reimburses the package but the return costs are the responsibility of the customer,

- The customer returns the product for defect or non-conformity with the order: after informing the customer service and consultation on the terms of return, MSV will reimburse the product, any shipping and return costs.

2.7 Disputes

This contract is subject to French law and limited to Metropolitan France and Spain.

MSV cannot be held responsible for any damage of any kind, whether material, immaterial or bodily, which could result from the misuse of the products sold or from their abnormal use.

In the event of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution in particular with the help:

- a professional association of the branch

- a consumer association

- or any other advice of his choice.

It is recalled that the search for an amicable solution does not interrupt the "short period" of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the discretion of the Courts, compliance with the provisions of this contract relating to the contractual guarantee supposes that the buyer honors his financial commitments towards the seller.

Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situations.

In the event of a dispute, the customer will first contact the company to obtain an amicable solution. Otherwise, disputes will be brought before the Commercial Court of Perpignan.


3.1 Confidentiality

When purchasing products, MSV requires that you provide your name, address, email address and, if you agree, certain other information. MSV provides you with the means to verify that the confidential information you transmit is accurate and up to date, through your customer area.

In accordance with the Data Protection Act of January 6, 1978, you therefore have the right to access and rectify your personal data.

MSV collects this information about you in order to open an account in your name, process your order, personalize its dealings with you and, if you authorize it, to send you, from time to time, newsletters. information and news about the site and its products in a personalized way. You always have the choice to request that MSV no longer receive this information.

Our site is also designed to be particularly attentive to the needs of our customers. This is one of the reasons why we use cookies. The purpose of the cookie is to indicate your visit to our site. Cookies are therefore only used by MSV for the purpose of improving the personalized service intended for you.


What is a cookie ?

A cookie is a small text file placed on your computer when you visit a site. Their purpose is to collect information relating to your browsing on the sites and to send you personalized services. In your computer, cookies are managed by your internet browser.


What cookies are used on the www.msv-spirella.fr site?

The site www.msv-spirella.fr uses the Google Analytics tool to collect anonymous statistics on the use of our site by Internet users (for example: the most viewed pages, the number of visitors, the browsers used, etc. ) By browsing our site, a Google analytics cookie is placed on your computer.


Accept or refuse cookies

You can disable cookies by following the instructions as follows: 

You are using Internet Explorer browser

In Internet Explorer, click the Tools button, then Internet Options.

On the General tab, under Browsing history, click Settings.

Click the View Files button.

Click the Name column header to sort all files alphabetically, then browse the list until you see files that begin with the prefix "cookie" (all cookies have this prefix and contain usually the name of the website that created the cookie).

Select the cookies containing the caption "www.msv-spirella.fr" and delete them. Close the window that contains the list of files, then click OK twice to return to Internet Explorer.


You are using the Firefox browser

Go to the Tools tab of the browser then select the Options menu

In the window that appears, choose Privacy and click on Display cookies

Locate the files that contain the name "www.msv-spirella.fr", select them and delete them.


You are using the Safari browser

In your browser, choose Edit menu> Preferences.

Click on Security.

Click on Show cookies.

Select the cookies that contain the name "www.msv-spirella.fr" and click on Delete or on Delete all.

After deleting the cookies, click on Done.


You are using the Google Chrome browser

Click on the Tools menu icon.

Select Options.

Click on the Advanced Options tab and go to the Privacy section.

Click the Show cookies button.

Locate the files that contain the name "www.msv-spirella.fr", select them and delete them.

Click Close to return to your browser.